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| Backup Monitoring Service (BMS) |
Many IT surveys state that about 70 percent of businesses fail to restore their vital business data within the defined business recovery window or don't recover at all. This results in common backup problems such as the use of incorrect media, program / software issues, open or locked files that can't be copied and scheduling issues with the backup routine.
While BTS engineers are able to examine your backup logs while on-site, an error in backup can occur between these visits. The service includes a daily email sent to BTS from your backup software system. Engineers review these emails for any issues that the system encountered during the backup procedure. Issues are immediately identified and corrective action is taken to ensure the safety of your data.
The BMS package consists of, but not limited to, the following services:
- Checking for open / locked files
- Check to determine if backup media is present or has failed
- Verifying data corruption
- Provide monthly reports for the backup status, if requested
- Reviewing off-site backup status
- If errors occur, we can immediately begin working on a resolution
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